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FAQS & POLICIES

Woman with hand near mouth wearing lip gloss

 

WHAT'S SO SPECIAL ABOUT LIPLOVELINE PRODUCTS?

Our ingredient-conscious lip care + beauty products were born to enhance natural beauty, simplify beauty routines and inspire fearless self-acceptance. 

LipLoveLine wants girls and women to feel beautiful in their own skin. We are not here to blame the makeup industry by any means. We’re a part of it. Makeup is an empowering, creative expression for many people, but it's 'okay' not to wear a full-face every day. We’re eliminating the need for tons of makeup and are focused on the lips. It’s our niche.

Our lip products are vegan, cruelty-free, and free of sulfates and parabens. Not to mention, super moisturizing, soothing to your lips, and all perfect shades for an everyday use day and night, or how we like to say 'day or slay.’

 

WHEN IS THE NEXT PRODUCT LAUNCHING?

We’ll be coming out with new lip care + beauty products very soon—sign up with your email address to get the latest updates.

 

Our Products

HOW CAN I FOUND OUT MORE INFORMATION ABOUT A PRODUCT?

You can learn all about our products on their individual product pages as well as our social media accounts. If you have any other questions or thoughts, let us know by emailing hello@liploveline.com.

 

ARE YOU CRUELTY-FREE AND VEGAN?

Yes, all the way cruelty-free and vegan. Not to mention, we’re ingredient-conscious! 

 

HOW LONG WILL IT TAKE THE PRODUCT TO EXPIRE?

Our products hold a shelf life of at least 2 years. Perfect for an everyday usage.

 

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Our lip care + beauty products are proudly made in the USA.

 

Shipping

WHEN CAN I EXPECT TO RECEIVE MY LLL PACKAGE? ARE THERE CURRENTLY PROCESSING OR SHIPPING DELAYS?

We are working closely with our carriers to ensure your lip products reach you as quickly as possible. 

Estimated Shipping Time:
United States: Standard: 5-7 business days
United States (Rush): 2-3 business days

 

WHERE DOES LIPLOVELINE SHIP?

LipLoveLine currently ships to the 50 states. 

We are working on bringing LipLoveLine everywhere around the world. Tag us @LipLoveLine to let us know where you live!

 

WHEN WILL MY ORDER SHIP?

Once the order is made, processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

 

I'M HAVING PROBLEMS WITH THE TRACKING.

If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@liploveline.com

 

HOW CAN I EDIT MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email hello@liploveline.com.

 

Order Questions

HOW CAN I UPDATE MY ORDER?

Please email us at hello@liploveline.com as soon as possible if you would like to cancel or change your order and we’ll do our best to process your request.

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can view order status on your Account page, which will be updated after your order is placed and again once your order ships. Separately, we send a confirmation email when the order is placed and another email when the order ships.

 

CAN I USE MULTIPLE PROMO CODES AT CHECKOUT?

You can use one promo code per order. If you have two valid LLL promo codes, please choose the one you want to use more.

 

Billing

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged as soon as your order is accepted and processed.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Visa, Mastercard, American Express, and Discover Debit and Credit Cards. Unfortunately, we cannot accept checks or money orders.

 

WHAT CAN I DO IF MY PAYMENT IS DECLINED?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

 

Gift Cards

HOW CAN I REDEEM A GIFT CARD?

Redeem gift cards by clicking the link in the email. Create an account or log in and enter the code. 

 

HOW CAN I PAY WITH A GIFT CARD? 

Gift cards work like store credit on LipLoveLine.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.

 

Returns & Exchanges

HOW DO I PLACE A RETURN OR EXCHANGE?

Unfortunately, we do not offer returns at this time given concerns with COVID-19 safety. Please reach out to hello@liploveline.com with any questions or concerns.

 

WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT?

If you received a product different from the one that you ordered, we're sorry about that! Please contact us at hello@liploveline.com and we’ll be sure to get you the LipLoveLine you ordered!

 

Beauty Ambassador/Influencer Program

IS LIPLOVELINE LOOKING FOR BEAUTY AMBASSADORS OR INFLUENCERS?

Yes! We're so excited you want to rep and collaborate with LipLoveLine. Fill out the application on our contact us page and we'll do the rest.